Nexoryl

Product & Engineering group

Web Design & Development department

A redesign brief turns into a WordPress build, then a Shopify migration two years later, and the integrations in between get bolted on by whoever was free that week. Nexoryl designs, builds, integrates and operates your website as a managed department, so the site your business runs on stops depending on whoever touched it last.

Operating model
A managed department: designed, staffed, documented, run and measured by Nexoryl against a plan agreed with you. Not a project handed over and forgotten, and not a freelancer working from a brief with no ongoing accountability.
Delivery model
Digital and remote. The department designs, builds and operates your website inside your own CMS, hosting and domain, not through in-person meetings or physical installation.
Usual starting scope
A redesign or rebuild on WordPress, Shopify, Wix or Webflow, with core UX, development and a first integration layer, before ongoing maintenance and optimisation are added.
Typical roles
A website strategist, a UX/UI designer, a platform developer, and a Nexoryl technical project manager accountable for delivery and quality.
Runs inside
Your CMS, hosting and domain — WordPress, Shopify, Wix, Wix Studio or Webflow — under named access you grant and can revoke.
Engagement
Pilot-firstA build phase followed by a monthly retainer for maintenance and improvement, reviewed against agreed measures. How an engagement is built.

Overview

What is web design and development?

Web design and development is the work of planning, designing, building and maintaining a website — the visual design, the content structure, the code that runs it, and the systems it connects to.

Done well, none of those are separate decisions. Information architecture affects search visibility; platform choice affects what the next redesign costs; an unfinished integration decides whether a lead actually reaches a salesperson. Treating them as one connected discipline, rather than a design phase followed by a development handoff, is what keeps a website from needing to be rebuilt every time the business changes.

See the full service architecture

Nexoryl model

What does Nexoryl’s Web Design & Development department do?

It designs, builds, integrates and operates your website — on WordPress, Shopify, Wix, Wix Studio or Webflow — delivered digitally, inside the CMS and domain you already own, against measures agreed with you.

Web Design & Development is one of the 48 functions Nexoryl builds and operates as a managed department. It is delivered as a defined portfolio of services, grouped into service families, so scope is always explicit rather than assumed.

It is responsible for
Website strategy, UX/UI, frontend and backend development, CMS and platform builds, ecommerce, APIs, AI and chatbots, and ongoing website operations.
It does not replace
Your brand identity and business decisions, or search strategy and content production — those stay with your team, or with SEO and Content.

How a website works

Your website is more than what visitors see.

A redesign that only touches the visible layer usually looks better and behaves the same. Nexoryl works across both layers, because most of what makes a site slow, fragile or hard to change lives in the one visitors never see.

What customers experience

  • Pages, navigation and content
  • Products, search and filtering
  • Forms, checkout and accounts
  • Chat, tools and interactions
  • The mobile experience

What makes it work

  • CMS, database and themes
  • Custom code and plugins
  • APIs and integrations
  • Authentication and analytics
  • Security and performance infrastructure

A visual refresh changes the first layer. A platform migration, an integration or a performance fix changes the second. Most requests that feel like “the website needs work” are actually about one or the other — knowing which one is most of the diagnosis.

Where projects break down

Where website projects usually break down.

None of these are exotic. They are what happens when a site grows page by page, integration by integration, without anyone owning the whole of it.

01

Redesign scope creep

Shows up as
A redesign brief grows page by page until nobody remembers what “done” was supposed to look like.
We look at
Where the original scope document stopped being referenced, and what got added without a decision.
What changes
A written scope, signed off before development starts, with additions handled as a change request.
02

Bolted-on integrations

Shows up as
A CRM connection, a booking widget and an analytics tag added by three different people over two years, none of it documented.
We look at
Every integration currently live on the site, what it depends on, and what breaks if it’s removed.
What changes
Integrations documented and owned, so the next person isn’t reverse-engineering them.
03

Nobody owns performance

Shows up as
Page-speed complaints raised in a meeting, then nobody’s job to actually fix.
We look at
Core Web Vitals, image weight, script load and what’s actually slowing the page down.
What changes
Performance treated as a standing responsibility, not a one-time audit.
04

Maintenance gets skipped

Shows up as
A plugin three versions behind, discovered only when something breaks.
We look at
Update history, backup cadence and how long known issues have gone unaddressed.
What changes
A maintenance schedule that runs whether or not anyone remembers to ask for it.

Where the real constraint sits in search visibility or content quality rather than the build itself, we’ll say so — that’s SEO or Content territory.

Department model

People alone are not a department.

Every Nexoryl department, including this one, is built from the same seven parts. Together they are what turns a set of services into an operating function.

  1. 01

    Objective

    What the website must accomplish for the business, agreed before a single screen is designed.

  2. 02

    People

    The strategists, designers, developers and specialists needed for the platform and scope you’ve chosen.

  3. 03

    Processes

    Documented workflows for design review, development, QA and release, so quality doesn’t depend on who’s working that week.

  4. 04

    Technology

    Your CMS, hosting and integrations, built and operated inside the systems you already own.

  5. 05

    Management

    A Nexoryl technical project manager coordinating delivery and accountable for it.

  6. 06

    Quality

    Code, design and content reviewed against a standard before anything ships, not after a visitor finds the problem.

  7. 07

    KPIs

    The department measured continuously against the outcomes agreed with you: performance, conversion and reliability.

Service architecture

Web design and development services, organised by service family.

The department’s services sit in a clear hierarchy: Web Design & Development Department → Service Families → Services. Eight service families are shown below. Select one to see the services inside it.

Strategy & UX Services

The foundation the rest of the build is built on: what the site has to accomplish, before anything is designed.

Website strategy & discoveryBusiness goals, audience and the technical requirements a build actually needs, agreed before any screen is designed.
Information architectureSitemap, navigation and content hierarchy structured around how visitors actually look for things.
User journeys & flowsThe path from landing to action mapped out, including the awkward steps most redesigns skip.
Wireframes & prototypesStructure tested before visual design starts, while decisions are still cheap to change.
UX auditsA working site reviewed for where visitors actually drop off, with specific fixes rather than a general critique.

Platforms

The platform serves the business, not the other way around.

WordPress, Shopify, Wix, Wix Studio and Webflow each solve a different problem well. Nexoryl is platform-agnostic: the choice is made against your content structure, ecommerce needs, integrations, internal team and maintenance plan, not a default answer given before those are known.

WordPress

The most flexible option, and the one most internal teams already know. Custom themes, custom post types and WooCommerce cover most content-led and hybrid sites.

Shopify

Built for ecommerce. Product architecture, checkout and app ecosystem are strongest here when selling online is the primary job of the site.

Wix

A fast path for straightforward business sites with built-in CMS, bookings and ecommerce, where the internal team will manage day-to-day content.

Wix Studio

Wix’s advanced tier: Velo development, dynamic content and layout control for sites that have outgrown standard configuration.

Webflow

Visual development with a proper CMS underneath. A strong fit for marketing sites that need frequent, editorially-led page changes.

Existing themes and plugins, used deliberately

Technology gets added because a requirement needs it, not because it’s available. The simplest reliable option that meets the requirement is the one we build.

  1. 01

    Configure

    Select and set up existing themes, plugins, apps and extensions where they already meet the requirement.

  2. 02

    Customize

    Modify and integrate existing technology where the default doesn’t quite fit.

  3. 03

    Build

    Custom themes, plugins, modules and components, built only where the requirement actually justifies it.

Build sequence

What happens before a page goes live.

The order is fixed even when the timeline isn’t. A landing page and a full ecommerce rebuild take very different amounts of time through the same stages. The full engagement is described in How It Works.

Design & build

  1. 01

    Discover

    Business goals, audience, content requirements and technical constraints, established before a platform is chosen.

  2. 02

    Architect

    Sitemap, information architecture and platform selection, agreed against what the site actually needs to do.

  3. 03

    Design

    UX wireframes and UI design, reviewed and signed off before development starts.

  4. 04

    Develop

    Frontend, backend, CMS and integration work, built to the approved design and specification.

Live

  1. 05

    Integrate & test

    Integrations connected, QA run across devices and browsers, and content loaded and checked.

  2. 06

    Launch & operate

    The site goes live, then moves into the maintenance and improvement cadence described below.

Live traffic only reaches the site once QA is complete. What changes stage to stage is scope and timeline, not the order.

Integrations

Your website doesn’t have to be an island.

Depending on what you already run, Nexoryl can connect compatible CRM, payment, marketing and analytics systems — examples of what businesses commonly connect, not a required list.

Systems the website connects to

CRM & sales
HubSpotSalesforcePipedriveZoho CRM
Payments
StripePayPalBraintreeWooCommerce Payments
Marketing & email
MailchimpKlaviyoActiveCampaignHubSpot
Automation
ZapierMakeWebhooks & custom APIs

System of record

Your website

Forms, product data and customer actions live here, connected under access you grant and can revoke. There is no parallel system and no manual export.

Reads from the record

Your reporting & automation

Analytics, lead routing and reporting draw from the same connected data, so the numbers your team sees match what the website is actually doing.

Where a system in your stack isn’t listed, it’s almost certainly still workable — compatibility gets confirmed during design.

AI & chatbots

Make the website more helpful, not just more interactive.

A chatbot that can’t answer a real question is worse than no chatbot. The goal is an assistant that resolves what it can and hands off cleanly when it can’t.

We don’t position AI as a replacement for support or sales. It handles the repeatable part so people spend their time on the part that needs judgement.

Landing pages

A landing page is a system, not a one-off design.

Built in isolation, a landing page gets forgotten after the campaign ends. Built as part of the engine below, it keeps producing data the next campaign can use.

Campaign

  • Paid, organic or email traffic
  • Arrives with intent already set
  • By the ad or the message

Landing page

  • One page, one action
  • Matched to the campaign promise
  • Not the general site template

Form

  • Built for the offer
  • Short where commitment is low
  • Longer where it needs to qualify

CRM & sales

  • Routed to the right owner
  • With campaign context attached
  • Not just a name and an email
Feeds back in

Analytics & optimisation

Performance measured by campaign and by page, and the result feeds directly into what the next landing page tests differently — the system compounds instead of restarting every time.

Ownership

Where the department stops and your team starts.

Scope is agreed in writing during design. This is the split most engagements start with.

01

Website strategy & information architecture

Sitemap, navigation and content structure, planned against your goals and audience.

Nexoryl
02

UX/UI design

Wireframes, visual design and the design system the site is built from.

Nexoryl
03

Development & platform builds

Frontend, backend, CMS and platform-specific development on WordPress, Shopify, Wix or Webflow.

Nexoryl
04

Integrations & APIs

CRM, payment, marketing and analytics connections, built and documented.

Nexoryl
05

QA, performance & security practices

Testing, Core Web Vitals and update discipline, before and after launch.

Nexoryl
06

Ongoing maintenance & improvement

Updates, monitoring, backups and evidence-based changes, on a standing schedule.

Nexoryl
Handover line The live site, with documentation and access, can be handed to you at any point you choose.
07

Brand identity & business decisions

Positioning, voice and what the business actually wants to say.

You
08

Final content approval

What gets published stays your decision; Nexoryl builds and can draft, not approve on your behalf.

You
09

Domain, hosting account & business data

Ownership of the domain, hosting account and customer data stays with you, regardless of who manages it day to day.

You

Where you want the department to take on more — content production, or search strategy — that’s a scope change, and it usually means bringing in Content or SEO alongside this one.

Configured around you

Not every website needs the same department.

Roles and services scale with what the site actually requires. A landing page system and a full ecommerce rebuild are staffed differently.

Typical roles

Configured against the platform and scope you’ve chosen, not staffed to look larger.
Website StrategistOwns discovery, information architecture and the plan the rest of the build follows.
UX/UI DesignerWireframes, visual design and the design system.
Platform DeveloperWordPress, Shopify, Wix or Webflow development, matched to the chosen platform.
Integration SpecialistAPIs, CRM and payment connections, where the scope includes them.
QA SpecialistTesting across devices and browsers before anything ships.
Nexoryl Technical Project ManagerCoordinates delivery and stays accountable for it.

Suits businesses where

  • The current site was built years ago and can’t support what the business does now
  • Content, ecommerce and marketing tools need to work as one system, not three
  • An internal team needs extra capacity for a specific platform or integration
  • A rebuild or migration has stalled without a clear plan

Common signals

  • The site is slow, and nobody’s sure why
  • Every small change goes through whoever originally built it
  • Leads or orders get tracked by hand because the integration was never finished
  • Nobody’s updated the plugins or theme in over a year

Operating cadence

The rhythm behind an operating website.

The same three loops run behind every Nexoryl department. What changes is the work inside them: one keeps the site running, one steers it, and one asks whether the shape of the department is still right.

Every day

Keep it running

Run by the department, under its technical project manager.

MonitoringUptime, errors and performance checked, with issues flagged before a visitor reports them.
Content & minor updatesSmall content changes and fixes actioned on the agreed turnaround.
Support queueRequests and bug reports worked in priority order.
BackupsAutomated, checked, and restorable, not just scheduled.
Every week / month

Steer the work

Reviewed with your team.

Performance reviewCore Web Vitals, uptime and error trends reviewed against baseline.
Backlog groomingRequested changes and improvements prioritised with your team.
Security reviewUpdates, access and anything flagged during monitoring, worked through.
ReportingWebsite performance reported in the terms your team already uses.
Every quarter

Check the shape

Decided against the agreed measures.

Roadmap reviewWhat’s next — new features, integrations or a platform change — sized against the plan.
Platform & stack reviewWhether the current platform and tools still fit as the business has grown.
Scope & capacityDepartment size and scope changed only when the workload has earned it.

Measurement

How a website department is measured.

Five operational categories feed the outcomes leadership actually cares about. Typical measures depend on your business model and available data; targets are agreed during design, not quoted in advance.

Experience

  • Usability
  • Accessibility score
  • Mobile experience
  • Task completion rate

Performance

  • Page load time
  • Core Web Vitals
  • Uptime
  • Error rate

Engagement

  • Bounce rate
  • Pages per session
  • Search usage
  • Content interaction

Conversion

  • Form completions
  • Leads generated
  • Purchases
  • Booking completions

Operations

  • Update cadence adherence
  • Ticket resolution time
  • Backup success rate
  • Incident count

Business outcomesWhere measurable

  • Leads
  • Revenue
  • Customer acquisition cost
  • Retention

Access & data handling

Your systems, your permissions.

  • Named accounts at the permission level you set
  • Revocable by you at any time
  • No parallel systems and no exported customer data
  • Backups, update logs and an audit trail that stay inside your own tooling

How this differs

A freelancer, an agency, an in-house hire, or a managed department.

Each has its place. The distinction is structural: who designs the architecture, and who stays accountable once the site is live.

A freelancer, a website agency, an in-house hire and Nexoryl compared across five dimensions
Dimension Freelancer Website Agency In-house Hire Nexoryl
Who designs the architecture Whoever you hire, to the brief they’re given. The agency, for the project scope. Whoever you hire, once they’ve settled in. Nexoryl, agreed with you during design.
Who manages ongoing work You do, or it doesn’t happen. Rarely, once the project ships. You do. A Nexoryl technical project manager.
Platform coverage Usually one platform, whatever they know. Depends on the agency’s specialism. Whatever the hire knows. WordPress, Shopify, Wix, Wix Studio and Webflow.
Where the work happens Their own setup, handed over at the end. The agency’s own process and tools. Inside your systems. Inside your own CMS, hosting and domain.
What you’re buying A person’s time. A project, delivered once. A person and a seat. A managed department: strategy, design, development, integrations and ongoing operation.

Adjacent departments

Where Web Design & Development sits.

Each of these is a Nexoryl department in its own right and can be run separately. Web Design & Development is the layer underneath them.

Content

  • Writing and editorial
  • Graphics and video
  • Educational assets
Explore Content

SEO & AEO

  • Search strategy
  • Keyword research
  • Content architecture
Explore SEO

Marketing

  • Campaigns and positioning
  • Demand generation
  • Brand messaging
Explore Marketing
You are here

Web Design & Development

The layer underneath all four: the CMS, the code, the integrations and the technical infrastructure they depend on. Where automation needs a desk of its own, that’s AI & Automation; where the data needs deeper analysis, that’s Data & Analytics.

Questions

Questions about the Web Design & Development department.

If something here isn’t covered, ask us directly. The answer is usually specific to your platform.

It designs, builds, integrates and operates your website — on WordPress, Shopify, Wix, Wix Studio or Webflow — as a managed department, inside the CMS and domain you already own. Scope is agreed during design and can run from a single rebuild through to ongoing maintenance and improvement.

Yes. WordPress development covers custom and child themes, custom post types, plugin configuration and custom plugin development, and WooCommerce where ecommerce is part of the brief.

Yes. Shopify development covers store architecture, theme customisation, Liquid sections, checkout configuration and app integrations, sized to whether the store is a simple catalogue or a high-volume operation.

Yes, at both levels. Standard Wix covers business sites with built-in CMS, bookings and ecommerce; Wix Studio adds Velo development, dynamic content and layout control for sites that have outgrown the standard configuration.

Yes. Webflow development covers CMS collections, responsive layouts, interactions and custom code, and suits marketing sites that need frequent, editorially-led page changes.

On requirements, not preference: content structure, ecommerce needs, integrations, who will manage the site day to day, and the maintenance plan. A content-heavy B2B site, a high-volume store and a campaign-led marketing site rarely land on the same platform.

Existing technology gets evaluated first. Where a theme or plugin already meets the requirement, it gets configured or customised; a full rebuild only happens where the existing setup genuinely can’t support what the site needs to do.

Yes, where no existing plugin covers the requirement. Custom plugin development is scoped like any other feature: what it needs to do, how it’s maintained, and what happens when WordPress core updates.

Yes. Existing sites get audited first — content, structure, integrations and what’s actually broken — before a redesign scope is agreed, so the rebuild fixes the real problem rather than just refreshing the visual design.

Yes, including WordPress to Shopify, Shopify to another platform, or Wix and Webflow in either direction. Content, URL structure and redirects are mapped deliberately so existing SEO value carries across rather than resetting.

Yes, on WooCommerce or Shopify depending on fit. Store architecture, product and category structure, checkout and payment configuration are built around your actual catalogue, not a generic template.

Yes, under named access at the permission level you set. Integrations connect the CRM, payment gateway, email platform and marketing tools you already run, rather than requiring you to switch systems.

Yes, where an existing integration doesn’t cover the requirement. Custom API development is built and documented specifically for the systems it connects, with error handling and authentication scoped up front.

Yes, from a rule-based FAQ bot through to an AI assistant trained on your content, policies and product data, with a defined handoff to a person for anything outside its scope.

No. The assistant is built to handle repeatable questions and route anything else to your team with context attached — it’s designed to reduce the queue a person deals with, not replace the person.

Yes. Registration, login, role-based access and account dashboards are built to the access rules your business needs, whether that’s a customer portal, a membership site or an internal tool.

Yes. Calculators, estimators, configurators and quizzes are built as custom functionality, scoped around the specific inputs and logic the tool needs to run.

Yes. Landing pages are built and connected to forms, CRM routing and analytics as one system, so results from one campaign inform how the next landing page is built rather than starting from a blank page each time.

Yes. Maintenance covers core, theme and plugin updates, monitoring, backups and small content changes on a standing schedule, reviewed on the operating cadence described on this page.

Yes. Performance work covers image optimisation, caching, script review and Core Web Vitals, measured before and after so the improvement is verifiable rather than assumed.

Technical implementation, yes — schema, URL structure, redirects, sitemaps and page speed. Search strategy, keyword research and content planning sit with Nexoryl’s SEO & AEO department; the two work from the same plan rather than working separately.

Yes. An accessibility review covers semantic markup, keyboard navigation, colour contrast and screen-reader compatibility, with fixes prioritised by impact rather than addressed as a single pass.

You do, always. The domain, hosting account and any customer or business data stay in your name regardless of who manages the site day to day; access is granted to Nexoryl and can be revoked at any time.

Yes, and it’s the usual approach. Most engagements start with a single platform build or a defined service, such as a redesign or an integration project, with process documented before scope widens.

Yes. The department can take on a defined layer — development on one platform, or a specific integration — while your internal team or existing agency retains the rest, with the boundary agreed in writing.

With a review of the current site, goals and technical constraints, followed by a design stage that agrees platform, scope and measures. From there the build runs through the sequence described on this page, and moves into ongoing operation once it’s live.

Next step

Build the website your business actually runs on.

Tell us what the site needs to do. Nexoryl can assess your current platform, design the service architecture, and run the agreed Web Design & Development services as a managed department.